CONTENT
1) Participation and Withdrawal Rules — Retreat
2) Withdrawal Policy — New Eleusis Shop (physical products)
1) PARTICIPATION AND WITHDRAWAL RULES — RETREAT
Conclusion and execution of the contract
- The contract is concluded with the oral confirmation in the video call and is confirmed by sending the ticket by email
- The prerequisite for concluding this contract is participation in the preliminary psychological consultation and a positive result.
- The implementation of the course is subject to a minimum number of participants. If there are too few registrations or for other important reasons, the organizer has the right to postpone or cancel the event. In this case, the buyer's right to participate in a similar follow-up event without additional payment, even if it should be more expensive.
Services and prices
- The services included in the retreat price are listed in the description on the new-eleusis.com website. The effective service may differ from the points described in the website schedule; the organizer reserves the right to change this at short notice for important reasons.
- The price for participation in the retreat is shown in the description on the new-eleusis.com website and includes 21% sales tax (NL).
liability
- Participation in the retreat is at your own risk. Each participant is fully responsible for themselves and their actions during the retreat. The retreat management is free from any insurance and other claims on the part of the participant.
- Participation in the event is solely for reasons of self-awareness. No medical or therapeutic treatment is carried out.
- Participation in the retreat requires normal physical and mental health. By participating, the participant declares that the information provided in discussions with members of the team was truthful. He assumes responsibility for omitted or incorrect information about his state of health and for any resulting damage. In particular, he explains that he does not suffer from a psychotic illness (e.g. schizophrenia) or borderline personality disorder, that he has never experienced this before and that he is not aware of it in close blood relatives.
- The participant acquires the psychedelic substance on their own responsibility and prepares it for consumption themselves.
Payment terms
- The participation fee is due within 7 days of receipt of confirmation in order to be able to guarantee a place on the retreat.
Participation and cancellation conditions
- Cancellation from the retreat is only valid if received in writing. In the event of a withdrawal, please contact: info@new-eleusis.com. The following conditions apply in case of cancellation:
- If you cancel more than 90 days before the start of the retreat, you will receive a refund of 90% of the participation fee paid.
- If you cancel up to 30 days before the start of the retreat, you will receive a refund of 50% of the participation fee paid.
- If you cancel less than 30 days before the start of the retreat, you will receive a refund of 30% of the participation fee paid.
- If you cancel at short notice less than 14 days before the start of the retreat, 90% will be charged and you will receive a refund of 10% of the participation fee paid.
- Rebookings to another retreat date are only possible with a lead time of six weeks. In the event of short-term rebookings, we will try to allocate your place elsewhere. If this does not work, we must regard your request as a cancellation and the refund will be made in accordance with the conditions set out above. Should the participation fee on the desired rebooking date be higher than the fee paid for the original booking, we reserve the right to charge the difference.
Final provision
Should any provision of these contractual conditions be ineffective, this shall not affect the effectiveness of the remaining provisions.
2) WITHDRAWAL POLICY — NEW ELEUSIS SHOP (PHYSICAL PRODUCTS)
Please read the return and refund policy carefully before you place an order or use our services. We strive to deliver our products within the agreed time frame. To be eligible for a return, your item must be unused and in the same condition as when you received it. If you have a complaint or problem, please contact us via our email. We'll get back to you as soon as possible.
exclusion
There is no right of return for some of our products. Due to the limited shelf life of our psilocybin-containing truffles, we do not accept returns or refunds. Please therefore note that the sale of our psilocybin-containing truffles is final.
Take-back guarantee
If the product received from New Eleusis is not liked or does not arrive properly due to a mistake we have made, we will take back the product and send the same or similar product as soon as possible. New Eleusis is not responsible for the costs and process of returning the goods.
You bear the costs of returning the goods. Shipping costs are not refundable. We can't guarantee that we will receive your returned item.
special provisions
If the products you receive match the information on our site, we are not obliged to accept your request.
New Eleusis has the right to cancel or refuse services and products to the consumer in the following situations:
1. If, during the return and refund process, the consumer concerned repeatedly
Shows behavior.
2. When the website doesn't work as it should
3. If the consumer is suspected of fraud or criminal use of our products or services.
Missing refund
If you haven't received your refund yet, please check your bank account or credit account again. Always contact your payment service or bank first. It is possible that the payment has not yet been processed and will be completed at a later date. If your refund still hasn't been processed after these steps, please contact us.